Anvayaa Kin Care Pvt. Ltd. (hereinafter referred to as Anvayaa) and its subsidiaries, agents and divisions assures that it is committed to safeguarding the personal data and respecting privacy of its Users/ Beneficiaries/ Customers/ Employees/ Service Providers/ Vendors/ Business Partners etc., (collectively referred to as "You/Your").
We may collect personal information that can identify you directly, such as your name, mailing or home address, location, email address, age, gender, mobile number and other information that does not identify you directly. When you provide personal information through the Platform the information is sent to our personal servers. This Section explains what personal information we collect and how we collect such information.
Data Collected from the Platform. We collect information when you create an account on the Platform either for rendering Service or availing Services and each time you access the Platform.
Data You Provide To Us. We collect personal information you provide to us when you sign up on the Platform or with Anvayaa For instance, when you register to use/provide our Services, we may collect your name, email address, birth date, gender, location and other similar information.
We may also collect your payment information such as your address, bank account details and authentication information, as well as billing, shipping and contact details. In addition, we may collect information you provide to us when you respond to surveys, set your preferences on our Service, or by other means, or agree to participate in promotions that we may offer from time to time. We also allows multiple profiles to be set up under one account, so we may collect information you provide to us if you create such profiles.
Usage and Log Data. We collect information when you use our Service or view our advertising outside of our Service. We may also collect information from or about the computers, phones, tablets, or other devices where you access our Services, depending on the permissions you've granted. This shall be in the nature of information about the pages on the app you browse, the products you view and order, and any such browsing information based upon your behaviour on the Platform. In this regard, we also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request
Data Collected through Cookies and Similar Technologies. Like many online services, we use various technologies to collect usage data and store preferences. The data collected helps us to propose, protect and improve our Services as well as to personalize your user experience. The technologies we use are discussed below.
Cookies and Local Storage. One technology we use is called a cookie, a small data file that is transferred to your computer's hard disk. We may use both session cookies and persistent cookies to better understand how you interact with our Services or our advertising published outside of our Services; to monitor aggregate usage by our users and web traffic routing on our Services. We may create a unique device or user ID for you and store it in a cookie so we can customize your experience based on your preferences. These uses allow us to create a better experience for you on our Services. You may also decide to manage your cookie settings at any time by indicating which types of cookies you accept or refuse to receive by clicking on the cookie management page available at all times on our Services.
We may collect information through other kinds of local storage (also referred to as "Flash cookies") and HTML5 local storage. Since these technologies are similar to browser cookies, they are sometimes referred to as "browser cookies" even though they may be stored in different parts of your computer. We may collect information through other kinds of local storage (also referred to as "Third Parties cookies").Most Internet browsers automatically accept cookies. By changing your browser settings, you can instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that disabling cookies or deleting information contained in cookies or Flash cookies may interfere with the performance and features of our Services.
We collect Data in order for us to (i) enable the Employees, Agents, Service Providers to provide Services to the Users/Beneficiaries of our Users (ii) provide the Users/Beneficiaries of the Users the Services itself and other functionalities offered via the Platform, and (iii) improve upon the Platform's performance, safety and security. Our purposes for the collection of the Data may include the following uses:
Provide, Improve and Develop our Services. We are able to deliver our Services, by using this information. We also collect your authentication data to allow you to connect to your account, and we collect information on your language setting preferences to provide you with our Services in the language of your choice. We may conduct surveys and research, test features in development and analyze the information that we have in order to evaluate and improve products and services, develop new products or features and conduct audits and troubleshooting activities.
Use of Precise Location Data. In order to access certain services from your mobile device, you may be required to share with us your device's location data. For example, we access location to enable us to understand where does the senior citizen require assistance in the event he/she is unable to contact us directly, to be able to track the location of the service provider/service recipient in case of emergency medical need, to be able to provide accurate information of the agent/service providers to the beneficiaries etc.
Communicate with You. We may use your information to send you marketing communications, communicate with you about our Services and update you about our policies and terms. We also may use your information to respond to you when you contact us, or for any other purpose that is disclosed to you at the time we collect the Data or that is related to a request made by you. To learn about opting out of promotional communications, please see the information we have provided in Section 6 below (“Your Rights & Opting-Out”).
Pay You. If you are availing Services, which would require you to pay, we use billing information, such as your billing address or payment methods to help provide the monetization features of our Services. For example, we use billing information to process payments to a Partner (using a third-party payment vendor), to retrieve account information for a Partner, and to detect abuse of our Services.
Ensure Safety and Security. We use the information we have also to help verify accounts and activity, and to promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our legal terms and policies. We work hard to protect your account using teams of engineers, automated systems and advanced technology such as encryption and machine learning.
Business Partners. We work with a number of business partners who help us offer and improve our Services. We may share information collected from or about you with such business partners.
Users/Beneficiaries. The information of the Employees, agents, Service Providers, Business Partners, limited to the extent of providing the services to the Users/Beneficiaries shall be shared with the Users/Beneficiaries.
Third Parties in Connection with Certain Transactions. If we sell all or part of our business, make a transfer of assets, or otherwise might be involved in a change of control transaction, or in the event of bankruptcy, we may transfer information from or about you to one or more third parties as part of the transaction, including as part of the due diligence process. Please note that in such a case your Data would be shared only as an integral part of our Services and not sold or transferred separately from the Service to third parties.
Anvayaa attaches great importance to the security of your Data and takes all appropriate steps to limit the risk that it may be lost, damaged or misused. Our aim is to make you feel confident and safe when using our Services. We use a variety of physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit access to sensitive information from or about you to only those Anvayaa employees, agents, and contractors who have a legitimate business reason to access such information. We also use measures like encryption and hashing to help protect sensitive information when in transmission, and firewalls to help prevent unauthorized persons from gaining access to your personal information. We also use techniques such as data aggregation to render it more difficult to link and trace information to you. Despite these efforts, in today's world there is always a possibility that a breach in data transmission or storage may occur. We want you to feel confident in our security when using our Services, but we cannot guarantee the security of any information from or about you 100% of the time.
Data is stored electronically in Anvayaa's servers and is kept only as long as necessary to provide our products and services, including for the purposes set out above. Information associated with your account will be kept for a period of one year following the deletion of your account, or earlier if we no longer need the data to provide our products and services. After that point, data is kept only for statistical purposes (or as otherwise legally permitted) and shall not be used for any other reason. Please note that you may always exercise your right to erase your personal data stored in our system.