FAQs

Anvayaa is not an old age home. We ensure a secured, confident, caring comfortable and convenient environment for senior citizens at the comfort of their own homes. The Senior citizens live in the comfort of their own home and Anvayaa will work towards fulfilling all Personal, Emotional, Social and Health Needs.

The core objective of “Anvayaa” lies in the quality of our people, our partner eco-system that we have created and our very strong and user-friendly technology platform. We make sure all the services and needs are fulfilled by our team of background verified and trained professionals (Our Care Managers), and our partner eco-system as a True One Stop solution. With one single Call / App for everything your elder parents need are fulfilled. You don’t need to navigate through multiple providers to arrange for desired needs of your parents.
We welcome suggestions to improve our offering.

Currently our service area is operational in more than 25+ cities

Anvayaa allocates dedicated Care Managers to every elderly family who personally monitor the fulfilment of their needs. These Care Managers not only schedule doctor appointments &; accompany the elders on their visits but also attend to medical emergencies. In addition, they accompany the elderly while shopping, dinner, movies, entertainment, helping them shifting, finding a handyman to cater to mundane repairs, help with property &; financial management including bill payments, medical claim reimbursements, online banking and more. To enable us to meet our objectives, we have a tie-up with over 150 partners covering a range of services that include Home healthcare, hospitality, pharmacy, diagnostics, home maintenance providers , libraries, grocery, surveillance and security, lawyers and more.

No, we do not offer any trial period.

Yes. Absolutely! You can download our Anvayaa app from Play store or iTunes and with this App, you can actually request services for your parents, surprise them by celebrating their birthdays, order anything specific for your Parents, Review the electronic medical records, Get real-time updates on the service requests and emergency assistance and many more. You can also setup reminders for your parents automatically be it for special occasions, pharmacy etc.

Once you Sign-up with Anvayaa, thru the website(secureone.anvayaa.com) you would have access to our dashboard, which would enable you to choose any of our Care Plans, based on your requirements. Our payment gateways accept all international and domestic currencies.

We understand that there might be situations that our lists of services do not cover. Please call us @ +91 7288818181 and “Anvayaa” will be more than happy to cater to your requirements by all means that it finds suitable.

No, you cannot avail services without signing up for our care plans.

Surely, Anvayaa Team will be glad to help you customize a particular Care Plan for your family and give you the package accordingly. Such customized plans are availed by many members today. Many families who have needs such as Dialysis, Chemotherapy, Chronic illness, Loneliness, Physical Activity needs etc. have availed customized service care plans.

Anvayaa acts as a facilitator for coordinating services rendered by its partner eco-system. Upon completion of services the member is responsible to settlement of bills and dues with the partner eco-system, or the member can use the prepaid Payment Management services to top up funds and make payment to the partner eco-system. In cases of any dispute, Anvayaa would get the member directly connected with the partner eco-system and at every step sincerely try to ensure that we are always with you whenever you or your parents are having any concerns and proactively work to resolve the same. However, Anvayaa cannot be held liable for any damages or harm caused by the partner eco-system.

Anvayaa is not responsible for settlement of payments directly with its partner eco-system. However, members can use the prepaid Payment Management services to top up funds and Anvayaa team will make payment to the partner eco-system upon instructions from you.

We at Anvayaa charge for sing-up and package subscriptions in $US. You could pay using your Debit Card/Credit Card/Net Banking /Direct Bank transfers/Cheque either in US$ or in INR at the conversion rate applicable at that time. All Payment gateway charges and other charges of Forex is charged to you by the respective bank as additional fee. When it comes to settling third party dues (partner eco-system) on your behalf, it will need to be paid in INR as the place of service is India and accepted currency is INR.

None of the annual payment of subscriptions and care plans impact on the pricing of third party vendors.